Spam, recycling bin, and permanently deleting messages This section is only visible if you have a help request from a buyer. Type the name for your new label into the text box.Ī message may be labelled as a help request based on the buyer’s selected reasoning for reaching out to you.Choose a label from the list to apply it to your selected message(s).From Messages, select one or more messages.You can label your messages to help keep them organised: It will resume again once the temporary auto-reply expires. Setting up a new temporary auto-reply will override your scheduled weekly auto-reply.
Select the Copy to all button to set the same availability across all of the days you selected. Set the range of time you’re available to respond to messages for the days you selected.The days you don’t select will be when buyers who message you will receive your auto reply. Select which days of the week you’re available to answer messages.Select the Auto-Reply button and choose Weekly auto-reply from the dropdown menu.You can have an auto-reply for up to 5 days. Choose how long you’d like to have your auto-reply on.Enter your auto-reply or select from your saved replies.Select the Auto-Reply button and choose Temporary auto-reply from the dropdown menu.In order to set weekly auto-replies, your available hours must be at least 8 hours long on the days you choose, and you need to select at least 4 days a week. You can select the days and times you’re available through the week to respond to messages, and any messages you’re sent outside of that availability will receive an auto-reply in response. Weekly auto-replies : This option lets you set up an auto-reply schedule that repeats every week.If you need to set an auto-reply for longer than 5 days in a row, consider putting your shop on Holiday Mode. Auto-replies are sent in response to messages you receive over the duration of time you select, from an hour to a maximum of five days. Temporary auto-replies : This option is for when you’ll be away from your shop for a set period of time.There are two different types of auto-replies you can set for your shop: Auto replies are only sent in response to the first message a shopper sends you, and count as a reply towards your Star Seller messaging score. When you have auto-replies on, your shop will automatically respond to buyers who message you with a pre-written response of your choosing. The files can be up to 10,000 x 10,000 pixels or 100MB. You can send up to 3 files of these types. Choose the file or files you want to attach.In Messages, select the attach image button.Select the Message button on that order.Find the order you want to contact a buyer about.In Shop Manager, go to Orders & Delivery.If you need to contact a buyer about an order, you can send a message to them: When you reply to a message, you can use saved replies and attach files. From Messages, click a message thread with a buyer.How do messages from my Pattern site work?.What is the response time shown on my listing pages?.Spam, bin, and permanently deleting Messages.
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